Terms and conditions

1. About us

This website is run by Steelfoot Firearms & Ammunition (company number 09828370, VAT number GB507696560), a Registered Firearms Dealer based near Newbury, Berkshire. Our registered office is Lindenmuth House, 37 Greenham Business Park, Thatcham, Berkshire RG19 6HW. You can contact us at [email protected], 0753 202 8472 or WhatsApp on the same number.

These terms apply to every order you place through this website and to services we provide. Please read them before you order. Nothing in them affects your legal rights as a consumer.

2. Who can buy

• You must be 18 or over to buy firearms, ammunition, air weapons, moderators or knives from us.
• Firearms, shotguns and ammunition can only be supplied to someone who holds a valid certificate that authorises them, or who is otherwise exempt by law. You are responsible for making sure the item, calibre or quantity is allowed by your certificate.
• We may ask for your original certificate, photo ID and other information before we supply any licensed item, and we may refuse or cancel an order if we are not satisfied that the sale is lawful. If we cancel for this reason we will refund what you have paid.

3. Orders and prices

• Prices are in pounds sterling and include VAT.
• Your order is an offer to buy. A contract is formed when we confirm that we have accepted it, normally when we email you to say it has been dispatched, is ready for collection, or that the RFD transfer is under way. For licensed items, acceptance is always subject to the checks in section 2.
• If we have listed an item at the wrong price, we will tell you and give you the choice of going ahead at the correct price or cancelling for a full refund.
• If an item turns out to be unavailable after you order, we will tell you and refund you in full.
• Payment is taken through Wix's secure checkout. We never see or store your full card details.

4. Firearms and RFD transfers

• Firearms and shotguns bought online are sent to a Registered Firearms Dealer (RFD) of your choice for you to collect, or you can collect them from us by appointment. RFD transfers are free on all new firearms. Tell us which dealer you want to use by putting their name, town and contact details in the order notes when you order. We then contact them, exchange dealer certificates and arrange the transfer between us, so you do not need to set anything up with them yourself. Your receiving dealer may charge their own fee, which is between you and them.
• Reservations and payment. Buying a firearm or shotgun online places a reservation, not a completed sale. You pay a reservation fee of 20% of the price at checkout, and the balance is payable once we have verified and endorsed your certificate. The full conditions are in the Reservation Agreement at the end of this section.
• For a transfer you must post us your original certificate by tracked delivery. We enter the transfer, return your certificate and notify the police as the law requires.
• Your receiving dealer will check your certificate and ID before handing the firearm over. If they cannot do so lawfully, the firearm will be returned to us and the order handled as a cancellation under section 9.
• You must notify your own police licensing department of the transfer within seven days, as the law requires.

Reservation Agreement: standard conditions

These conditions apply when you reserve a firearm or shotgun through this website or in person. They follow the Gun Trade Association's model reservation agreement.

1. In return for the reservation fee (20% of the price), we reserve the product for you at its current price for 30 days from payment (the expiry date).
2. No transfer, whether in full or in part, of legal or beneficial ownership, and no right to acquire or possess the product, is given by or to be implied in a reservation.
3. A reservation is not a binding agreement by us to sell or transfer the product to you.
4. You may cancel your reservation at any time.
5. Where a customer does not hold, or cannot produce, a valid firearm or shotgun certificate authorising the purchase, it is illegal for a registered firearms dealer to sell or transfer the product to them (Firearms Act 1968, section 3).
6. If you provide us with a valid certificate authorising the purchase before the expiry date, we will carry the reservation fee forward towards the purchase, with the balance payable before transfer; the purchase remains subject to contract until completed.
7. If you cancel no later than 7 days before the expiry date, we will refund the reservation fee less reasonable administration costs of up to £25.
8. If you neither provide a valid certificate before the expiry date nor cancel in accordance with condition 7, we may retain the reservation fee; any refund is then at our sole discretion.
9. Your statutory rights are not affected. If you reserved online, your 14 day right to cancel under section 9 of these terms applies in the usual way.

5. Ammunition

Ammunition is collected from us in person by appointment only; we do not post it or send it to another dealer. Bring your original certificate and photo ID. The calibre and quantity must be authorised by your certificate.

6. Moderators

We sell moderators only to holders of a valid Firearm Certificate. Since 29 June 2026 a moderator no longer has to be authorised on your certificate, but under section 2A of the Firearms Act 1968 it is an offence to possess a moderator or flash suppressor for a Section 1 firearm without a firearm or shotgun certificate, unless an exemption applies. By ordering a moderator you confirm that you hold a valid Firearm Certificate. We may ask you to show it before dispatch or at any time, and we may cancel and refund your order if you cannot.

7. Air rifles

Air rifles are handed over in person, either at our premises by appointment or through an RFD near you, with photo ID. Air rifles above 12 ft·lb (or 6 ft·lb for pistols) are Section 1 firearms and need a Firearm Certificate. In Scotland every air weapon needs an Air Weapon Certificate or a Firearm Certificate.

8. Delivery

• Items that do not need a certificate, such as thermal, optics, accessories and clothing, are delivered to your door in Great Britain. Delivery is free on orders over £75; below that, the delivery charge is shown at checkout.
• Delivery times are estimates. If we cannot deliver within 30 days of accepting your order, or by a date we agreed with you, you can cancel and we will refund you.
• Items are your responsibility once they are delivered to you or to an address you gave us, or once you or your RFD collect them.

9. Changing your mind: your 14-day right to cancel

If you buy online or by phone, the Consumer Contracts Regulations give you the right to cancel within 14 days without giving a reason. The 14 days start the day after you, or your RFD on your behalf, receive the item. For an order delivered in several parts, they start the day after you receive the last part.

To cancel, tell us clearly within the 14 days by email, phone or WhatsApp. You can use the model cancellation form below, but you do not have to.

After you cancel:

• You must return the item within 14 days of telling us.
• We will refund the price and our standard delivery charge (if you paid a faster option, we refund only the cost of standard delivery).
• We will refund you within 14 days of receiving the item back, or of you showing that you have sent it, whichever is sooner, using the payment method you used.
• You pay the cost of returning the item, including any fee charged by your RFD.
• You may handle the item as you would in a shop to see if you want it. If it has been used, fired, fitted, adjusted or damaged beyond that, we may reduce your refund to reflect the loss in value.

When the right to cancel does not apply: items made, modified or ordered specially to your specification (for example, a custom build, special-order chambering or engraving), and services that have been fully carried out at your request.

10. How to return an item

• Firearms and shotguns: these must come back through an RFD, or be handed to us in person by appointment, and the return must be recorded on your certificate. Contact us first and we will arrange it.
• Ammunition: unopened boxes can be returned to us in person by appointment within the 14 days. Ammunition must not be posted.
• Moderators: contact us first. Return them by tracked, insured delivery or hand them to us by appointment.
• Air rifles: hand them to us or your RFD in person; do not post them.
• Everything else: post the item back to us by tracked delivery, well packed, ideally in its original packaging. Email us first for the returns address.

Please include your order number. We recommend insuring returns for their full value, as items are your responsibility until they reach us.

11. Faulty items

Under the Consumer Rights Act 2015, items must be as described, fit for purpose and of satisfactory quality. If an item is faulty:

• within 30 days of delivery you can reject it for a full refund;
• within six months you can ask for a repair or replacement, and if that is not possible or does not work, a refund;
• after six months you can still ask for a repair or replacement, but you may need to show the fault was there when you received it.

For faulty items we pay reasonable return costs, including RFD fees. Contact us first so we can arrange the return. Manufacturer warranties are in addition to these rights.

12. Pre-owned items

Pre-owned items are sold as described in the listing, and we will answer any question about condition before you buy. Your rights in sections 9 and 11 still apply, taking into account the item's age, condition and price. Normal wear described in the listing is not a fault.

13. Services and storage

• Servicing, mounting and gunsmith work is quoted before we start. We will carry it out with reasonable care and skill, and put right any work that is not.
• Gun storage is £10 per gun per week and 50p per box of ammunition per week, payable in advance or on collection. You must keep a valid certificate for anything we store for you. If storage fees are more than three months unpaid, or your certificate lapses, we will contact you, and we may deal with the items as the law allows, including handing them to the police.
• Selling on commission and valuations are agreed in writing before we take an item.

14. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses, or for loss caused by misuse, unsafe handling, unsuitable ammunition, or modifications made by anyone else. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.

15. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please contact us first and we will do our best to put it right.